Accessibility: not compliant

The Destination Dijon – Dijon Bourgogne Tourisme & Congrès website has been found to be non-compliant with the General Framework for Improving Accessibility (RGAA Version 4.1).

To date:

• No comprehensive compliance audit, carried out in accordance with the RGAA’s official methodology, has yet been conducted.
• In the absence of such an audit, we are unable to publish a precise compliance rate.
• In the interests of transparency, the website is therefore considered non-compliant pending this audit.

An active programme to improve accessibility is underway, and a compliance audit is scheduled for the first half of 2026.

At destinationdijon.com, our aim is simple: to ensure that all visitors can access the site’s content, including those who use assistive technology. In practical terms, an accessible website is one that allows users to:

• Navigate using a text-to-speech programme or a Braille display, used by people who are blind or partially sighted.
• Customise the display to suit individual needs: enlarge text, adjust colours, improve contrast… to make reading comfortable.
• Explore the site without a mouse, using only the keyboard or a touchscreen.

Digital accessibility is not just a ‘nice-to-have’: it is a commitment.

A structured approach is being implemented to improve the website’s accessibility:

• The Tourist Office teamis gradually reviewing all content (text, images, links, PDF documents, etc.) to ensure it is accessible.
• A technical and functionalaccessibility audit is being carried out by a specialist service provider (based on a representative sample of pages and features).
• Implementation of a prioritised action plan, based on the audit results, identifying:
  • the technical corrections required (code, templates, modules),
  • changes to usability and navigation,
  • best practices to be adopted for new content.
• Ongoing collaboration with our web agency to implement the necessary fixes.
• Capacity building for internal teams (copywriting, development, visuals) to progressively produce accessible content.

Pending the full audit, certain parts of the website may be difficult for some users to access. For example, these may include:

• Images without suitable alternative text.
• PDF documents or other downloadable files (brochures, guides, forms) that are not structured for screen readers.
• Insufficientcolour contrast on certain blocks of text and buttons.
• Keyboard navigation that is sometimes limited, particularly on certain menus, carousels or interactive components.
• Link or button labels that are not very clear out of context (e.g. ‘Find out more’, ‘Read more’).
• The heading hierarchy is sometimes inconsistent, making it difficult for users of assistive technologies to navigate by headings.

These issues will be analysed and rectified as and when necessary.

Pending the full RGAA audit, we have rolled out a simplified accessibility module, which can be accessed via the character-shaped icon in the top right-hand corner of each page.

This module allows you, in particular, to:

• increase or invert contrast,
• increaseline spacing,
• select a font suitable for people with dyslexia,
• remove text justification to make reading easier,
• replace certain images with text where possible.

Whilst this solution does not rectify any structural accessibility issues on the website, it does immediately offer a better user experience for those who need it. These settings will be reassessed and enhanced following the website’s accessibility audit.

Our aim is to make the destinationdijon.com website:

• easier to navigate,
• easier to read,
• and more inclusive for all audiences (residents, visitors, service providers, journalists, etc.).

Whenever there is a major change to the website (new layout, new section, redesign, etc.), accessibility will be incorporated as early as possible into the technical and editorial decisions.

If you encounter an accessibility issue that prevents you from accessing information or an online service, please let us know.

We will endeavour to provide you with an accessible alternative (for example: sending you an adapted document, or providing the information by telephone or email).

In your message, please do include:

• the page or feature in question (URL if possible),
• the type of hardware or software used (computer, mobile, screen reader, etc.),
• the issue you’ve encountered.

This feedback is invaluable to us in prioritising fixes.

If you notice an accessibility issue and:

• you have reported the issue to Dijon Bourgogne Tourisme & Congrès,
• and you have not received a satisfactory response within a reasonable time,

you have the option of referring the matter to the relevant authorities. In particular, you can contact:

• The Ombudsman
  • Via an online request: Complete the online form
  • By telephone: 09 69 39 00 00
  • By post (free of charge, no stamp required):
    DÉFENSEUR DES DROITS
    , Reply Free, 71120
    75342 Paris CEDEX 07
• Or a representative of the Défenseur des droits near you (Directory of representatives in your region).