Privacy policy

This Policy sets out the principles and guidelines for the protection of your Personal Data, including Personal Data collected on – or via – the Website.

Dijon Bourgogne Tourisme & Congrès collects Personal Data (for example: online, including by email, or offline); this policy applies regardless of the method of collection or processing.

The term ‘Personal Data’ refers to any information relating to an identified or identifiable natural person. A person is ‘identifiable’ if they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to them.

‘Non-Personal Data’ refers to information that does not allow a person to be identified.

The data controller for your personal data is: Vincent DELAITRE, Director of Dijon Bourgogne Tourisme & Congrès; certain technical services (e.g. hosting, deduplication, data quality assurance, customer insights) are outsourced to our technical service providers. In accordance with Article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to them that is not provided for in the service contract and which requires them to implement technical and organisational measures that meet the requirements for the security and protection of personal data.

We treat your personal data as confidential.

We endeavour to take reasonable technical measures to prevent any loss or misuse of the data you have provided to us whilst it is being collected or stored, and to prevent any disclosure to unauthorised third parties.

However, despite these measures, the internet remains an open system and we cannot guarantee that unauthorised third parties will not be able to circumvent these measures or use your Personal Data for unlawful purposes. Consequently, Dijon Bourgogne Tourisme & Congrès cannot be held liable in the event of the fraudulent retrieval of your data for any purpose whatsoever.

The Website may contain links to third-party websites that may be of interest to you.
Dijon Bourgogne Tourisme & Congrès has no control over the content of third-party websites or over the practices of such third parties regarding the protection of any Personal Data they may collect. Consequently, Dijon Bourgogne Tourisme & Congrès accepts no liability for the processing of your personal data by such third parties. It is your responsibility to familiarise yourself with these third parties’ data protection policies.

We process your data, in whole or in part, for the following purposes:

• enable you to browse our Websites and Apps and to adapt our content to your device to improve your browsing experience;
• storing the information you have entered in forms (such as your user account);
• enabling you to share our content on social media;
• enable you to purchase products or services;
• enable you to use the Websites and Apps in an interactive and personalised way;
• to identify your needs and interests and provide you with the most suitable products and services;
• to enable you to open and manage an account in order to access all the features and options offered by the Websites and Apps;
• to send information and/or external communications;
• to organise competitions (contacting winners, awarding prizes, etc.);
• to send newsletters, if you have consented to this by ticking the relevant box;
• to send commercial offers from partners, if you have consented to this by ticking the relevant box;
• analyse the Site’s audience and traffic;
• display adverts tailored to your interests;
• analysing the performance of these adverts;
• Process job applications and manage recruitment channels;

The recipients of your personal data are our own management teams and our technical service providers.

Personal Data may include the following:

• Surname
• First name
• Email address
• Postal address
• Date of birth
• Telephone number
• Password
• Portrait photo
• Geolocation
• IP address

And any other Personal Data that may be relevant for the purposes set out below.

Cookies, or other similar trackers, are files used by a server to communicate with the browser. Cookies enable status information to be sent when a user visits a website. This status information may include, for example, a session ID, language, expiry date, response domain, etc. Cookies enable status information to be retained, for the duration of their validity, when a browser accesses the various pages of a website or when that browser subsequently returns to the site. Only the issuer of a cookie can read or modify the information it contains. There are different types of cookies:

• session cookies, which are deleted as soon as you close your browser or leave the website
• persistent cookies, which remain on your device until their expiry date (up to a maximum of 12 months) or until you delete them using your browser’s settings.

You can access your cookie management panel to configure the setting and reading of cookies.

How do I disable cookies?

Browser settings
The installation of certain cookies is subject to your consent. When you first visit the Website, an information banner will appear informing you that, by continuing to browse the site, the aforementioned cookies will be installed on your device.

Cookies or trackers enable you to make full use of the Site’s features. If your browser is configured to reject all cookies or trackers, this may prevent you from using some of our services, for which Dijon Bourgogne Tourisme & Congrès cannot be held responsible.

Contact form
Data is provided by website users who wish to submit a comment or report an issue. The information collected via this form is forwarded to the department responsible for managing comments on the Dijon Bourgogne Tourisme & Congrès website. Your data will be retained for a maximum of 3 years.

Partner newsletters
By consenting to receive these newsletters, you authorise the partners of Dijon Bourgogne Tourisme & Congrès to send you personalised emails, including commercial offers. You may unsubscribe at any time; however, your data will be retained for a maximum of 3 years.

Information newsletters
By consenting to this type of newsletter, you authorise Dijon Bourgogne Tourisme & Congrès to send you personalised emails. You can unsubscribe at any time via one of the emails you receive; however, your data will be retained for a maximum of 3 years.

Registering for a user account
You have the option to create an account that gives you access to your customer area. You can unsubscribe at any time via your personal account, although your data will be retained for a maximum of 3 years.

In accordance with the provisions of the applicable data protection regulations, you have, in particular, the right to access, rectify and erase your personal data, and the right to obtain a copy of the personal data we hold in a structured electronic format (data portability).

You also have the right to object, on legitimate grounds, to the processing of your personal data, and the right to object to your data being used for marketing purposes, in particular for commercial purposes.

You may exercise your rights by sending your requests:

• by post to the following address:
  Dijon Bourgogne Tourisme & Congrès
  , 11 and 11 ter rue des Forges
  CS 82296
  21022 DIJON CEDEX (FRANCE)
• or directly on the Website, via our contact form.

We undertake to respond to such requests within one month of receiving the request. This period may be extended by two months, depending on the complexity and number of requests received.

In the event of a dispute regarding the exercise of your rights, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.

We only retain your Personal Data for as long as is necessary and proportionate to the purpose for which it was collected, namely for a maximum period of 3 years from the date of your last interaction with us initiated by you (such as logging into your account).

Once the aforementioned periods have elapsed, your data will either be anonymised for statistical purposes or simply deleted.

This privacy policy may be amended or updated at any time.

We encourage you to review it regularly.

For further practical information on exercising your rights, we recommend that you visit the website of the Commission Nationale de l’Informatique et des Libertés (CNIL), and in particular the page https://www.cnil.fr/fr/comprendre-vos-droits

CNIL notifications nos. 2047334 and 2047337 dated 24 March 2017.

Last updated: 29 October 2026