Palace of the Dukes of Burgundy
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Dijon Métropole
Committed destination
Our charter sets out our commitments to more responsible tourism: a high standard of hospitality, accessibility for all, reducing our environmental impact and promoting local expertise.
Our charter is structured around three complementary pillars: environmental, to conserve resources and reduce our impact; social, to promote the well-being and respect of our teams; and societal, to contribute to inclusive tourism and the development of our region.
Parc de la Toison d'Or
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Reducing our impact on the environment.
Looking after our teams and promoting respectful practices.
Rue de la Liberté – Young People – Students
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Brunch at Les Halles
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Working towards tourism that is accessible, inclusive and rooted in the local area.
This policy forms part of a process of continuous improvement. It will be regularly monitored and adjusted in collaboration with our stakeholders.
To put these commitments into practice, we have chosen to participate in several nationally recognised certification schemes.
Office team
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The ‘Destination d’Excellence’ label , awarded by the State (and to be renewed by Dijon Bourgogne Tourisme & Congrès in 2026), recognises tourism stakeholders committed to a rigorous approach to quality,continuous improvement and responsible tourism. For our Tourist Office, it represents much more than mere recognition: it reflects a collective commitment to improving, day by day, the quality of our hospitality and the services we offer to visitors.
This approach is based on concrete commitments: listening to our visitors, regularly assessing our practices, training our teams and developing our services to best meet everyone’s expectations. The regular audits that form part of the scheme enable us to measure our progress,identify areas for improvement and maintain high standards over the long term.
‘Destination d’Excellence’ is also a way of championing more responsible tourism, mindful of the environment, local residents and the region’s identity. By promoting local expertise, natural and cultural heritage, and the people who bring the destination to life, we help to offer an experience that is authentic, high-quality and respectful of our region.
Developing this approach on a day-to-day basis therefore means choosing to offer an ever more attentive welcome, ever higher-quality services and a form of tourism that combines high standards, a personal touch and responsibility. Because the quality of the tourist experience is built collectively, with our teams, our partners and all stakeholders in the region.
Accueil Vélo is a national scheme that enables cycle tourists to easily identify establishments and venues offering accommodation and services tailored to their needs. It guarantees that special attention is paid to the needs of cycle tourists throughout their journey.
Dijon is situated on a number of cycle routes (the Burgundy Canal towpath towards Montbard, the ‘Voie des Vignes’ towards Nuits-Saint-Georges and Beaune, and the junction with the ‘Voie Bleue’ via Saint-Jean-de-Losne).
Our visitor centre on Rue des Forges holds the ‘Accueil Vélo’ label. We therefore provide cyclists with tailored tourist information, advice on exploring the surrounding cycle routes and a small emergency repair kit in case of technical problems.
Since 2026, Dijon Bourgogne Tourisme et Congrès, in partnership with France Vélo Tourisme, has been responsible for conducting audits for the ‘Accueil Vélo’ scheme across the Dijon Métropole area.
Through this initiative, we aim to encourage cycle tourism, promote the routes that criss-cross our region and offer cyclists a practical, personalised and high-quality welcome.
The Tourisme & Handicaplabel guarantees reliable and detailed information on the accessibility of tourist attractions, taking into account the four main categories of disability: hearing, intellectual, mobility and visual.
It reflects our commitment to providing a welcome tailored to all visitors. To this end, wehave specific tools and resources to better meet everyone’s needs, and we are constantly striving to improve our practices to make exploring Dijon accessible to as many people as possible.
This approach is reflected, in particular, in the provision of dedicated resources and our participation in events such as Disability Awareness Week, during which we adapt some of our services to enable everyone to explore our heritage.
We are also developing partnerships, such as the one with Toolib, which enables us to offer, where necessary, electric mobility solutions for hire to make getting around and visiting attractions easier.
On a day-to-day basis, we continue our commitment to more inclusive tourism, regularly reinventing ourselves to devise new ways of discovering Dijon, guided by one conviction: everyone should be able to enjoy the city’s heritage and the tourist experience in accordance with their needs and abilities.
The Dijon–Côte de Nuits region was one of the first ten areas in France to be awarded the ‘Vignobles & Découvertes’ label, back in 2010. Awarded by Atout France, this label recognises wine-growing destinations that offer a comprehensive, coherent and high-qualityrange of tourist activities centred on exploring the vineyards and their treasures.
All along the Burgundy Grand Cru Route, it enables visitors to enjoy a variety of experiences: exploring the vineyard landscapes, meeting wine professionals, visiting cellars, taking partincultural and gastronomicactivities, and staying in accommodation in the heart of the vineyards.
As a key player in Dijon’s tourism sector, we are part of this initiative by helping visitors discover our region and its wine-growing heritage. We help them organise their stay and find experiences tailored to their interests, so they can explore Dijon, the wine-growing villages and the magnificent landscapes of the Côte de Nuits.
This label highlights the richness of our destination and our collective commitment to helping people discover Burgundy through its wines, landscapes, heritage and way of life.
Awarded in January 2025, the Toutourisme label demonstrates our commitment to providing a welcome that is ever more tailored to the needs of our visitors, and our desire to extend a warm welcome to those travelling with their faithful four-legged companions, so that everyone can enjoy their stay in Dijon to the full.
Because holidays are even better when shared, we’ve put together a little booklet listing activities, walks and top spots to discover with your dog. It’s everything you need to organise your stay and explore Dijon and the surrounding area without leaving your four-legged friend behind!
And because our canine friends also deserve a little extra attention, a little surprise bag awaits them at our welcome desk.
Our aim: to make Dijon a welcoming destination for the whole family – humans and pets alike – and to ensure everyone can make the most of their Burgundian getaway!
The Acteurs du Tourisme Durable (ATD) network highlights our commitment to more responsible tourism that respects the environment and local communities.
It recognises our efforts to promote sustainable tourism through the promotion of soft mobility, raising visitors’ awareness and highlighting local, responsible initiatives.
This network brings together committed professionalswho wish to develop their practices and encourage more sustainable tourism. It enables us to share experiences, discover new initiatives and make collective progress towards more responsible practices.
Through this commitment, we aim to encourage everyone to discover Dijon and its surroundings in a different way, by prioritising experiences that respect our heritage, our environment and the people who bring our destination to life.
Continue exploring Dijon Métropole via walking routes, micro-adventures accessible by sustainable transport, greenways and natural areas worth preserving. There’s plenty to extend your stay, whether on foot or by bike, whilst getting up close to the region’s heritage and landscapes.
